Gambaran tingkat kepuasan pasien terhadap layanan keperawatan Di IGD Rumah Sakit Umum Daerah Andi Makkasau Kota Parepare

Sari

Latar Belakang:Instalasi Gawat Darurat (IGD) merupakan pintu gerbang utama dalam penanganan pasien kritis di rumah sakit, di mana kualitas dan kecepatan layanan sangat menentukan keselamatan dan kepuasan pasien.Tujuan Penelitian ini bertujuan untuk mengetahui gambaran tingkat kepuasan pasien terhadap layanan keperawatan di IGD RSUD Andi Makkasau Kota Parepare. Metode Penelitia  ini menggunakan pendekatan deskriptif kuantitatif dengan metode survei dan teknik total sampling. Hasil penelitian menunjukkan bahwa sebagian besar pasien berada pada kategori "puas" terhadap pelayanan keperawatan di IGD, terutama pada aspek kejelasan informasi dan sikap perawat. Kesimpulan dari penelitian ini adalah bahwa pelayanan keperawatan di IGD RSUD Andi Makkasau secara umum telah memenuhi harapan pasien, namun diperlukan upaya peningkatan terutama dalam hal kecepatan respons dan efisiensi waktu tunggu. Kata kunci: Kepuasan pasien, layanan keperawatan, Instalasi Gawat Darurat, pelayanan keperawatan, RSUD Andi Makkasau.

Kata Kunci: Kepuasan Pasien, keperawatan, Gawat Darurat

Abstract

Abstract.The Emergency Department (ED) serves as the main gateway for handling critically ill patients in hospitals, where the quality and speed of services greatly determine patient safety and satisfaction. In overcrowded ED conditions, with an imbalance between the number of nurses and patients and delayed responses from healthcare personnel, there is a risk of decreasing patient satisfaction with nursing services. Objective: To describe the level of patient satisfaction with nursing services in the Emergency Department of Andi Makkasau Regional General Hospital, Parepare City. Method: This research employed a descriptive quantitative approach using a survey method and total sampling technique. Data were collected through questionnaires from patients who had received nursing services for at least two hours in the ED. Results: The study showed that most patients were in the "satisfied" category with the nursing services in the ED, especially in terms of information clarity and nurse attitude. However, dissatisfaction was found in aspects of waiting time and service speed. Conclusion: Nursing services in the ED of RSUD Andi Makkasau have generally met patient expectations, but improvements are needed, particularly in response speed and waiting time efficiency. Suggestion: The hospital is advised to increase the number of nursing staff, provide effective communication training Keywords: Patient satisfaction, nursing services, Emergency Department, nursing care, RSUD Andi Makkasau

Keywords: Patient satisfaction, nursing, Emergency Department